Returns & Exchanges — Australia
Game Gear offers a 30-day exchange or return policy for products purchased directly from Game Gear.
For health and hygiene reasons, Game Gear underwear cannot be returned for change of mind or incorrect sizing.
Return conditions
Products must be returned in original packaging and in as-new, unworn and unused condition. Products must not be damaged, soiled, washed, altered or worn, and all labels and tags must remain attached.
How to return an item
Pack your return
Make sure the product meets the return conditions above and is packed in its original packaging.
Include your details
Include your name, phone number, return address, reason for the return, and whether you would like an exchange or refund.
Send it to Game Gear
Send the return to our New Zealand address shown below.
Exchanges to Australia
For change-of-mind returns and exchanges, the customer is responsible for the cost of returning the item to Game Gear in New Zealand.
If you are exchanging an item, Game Gear will pay the freight cost to send the replacement item back to you in Australia.
Return address
Game Gear
198 Jellicoe Street
Te Puke, Bay of Plenty 3119
New Zealand
Warranty
Our gear is designed, tested and made to our specifications. If your Game Gear product has a manufacturing fault and does not perform as promised, contact us. We will assess the item and either repair or replace it. If we cannot repair or replace the item, you will be offered a full refund.
Warranty does not cover damage from general wear and tear. Items sent for a warranty claim must be clean.
Need help with a return or warranty?
Contact the Game Gear team if you have a returns, exchange or warranty question.